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Ordering Information

Please send your purchase order by email or fax to the following address:

Sales Account Manager
Newlight Photonics Inc.
Fax: (416)536-8196
Email: sales@newlightphotonics.com or newlightphotonics@gmail.com

We will email the order confirmation as soon as we receive the order.

Please write clearly in the purchase order,

  Your purchase order number and our quote reference number
   Part numbers and product descriptions
   Quantity and amount
   Company/Institution name
   Billing address and shipping address
   Tax exempt number (for Canadian customers only)

We strive to provide accurate descriptions of our products that may meet our customer's needs based on the information available to us. However, the customers are expected to verify by themselves the suitability of the products for the intended applications.

Once accepted, orders are not subject to cancellation without prior consent. A cancellation fee of 25%-100% may apply depending on the stage of the production.

Warranty

We warrant that all products will be free from defects in materials and workmanship for a period of one (1) year. We reserve the right to repair or replace the defective products at our option. This warranty does not apply to failure of the products due to misuse, abuse, accident, or neglect.  A Return Material Authorization (RMA) must be obtained from Newlight Photonics before the materials can be returned. We do not accept goods returned without the RMA number.

We do not give any implied warranties of fitness for a particular purpose in connection with the sale of any of our products.

Wrong product or wrong quantity of product, product damage, and product shortages must be reported (with digital photos, if available ) to us within ten (10) business days from delivery. No claims will be honored after ten days.  

Payment

The invoice amount includes the price of the items, the shipping/handling fees, and the taxes (applicable to Canadian customers only). Approved customers will receive payment terms of net thirty (30) days. New customer terms will require prepayment until credit information is verified and approved by Newlight Photonics.  We accept payments by wire transfer, certified checks, and Visa/Master credit cards (Credit Card Order Form).

Customs and Import Taxes

If items purchased are to be shipped outside of Canada, the Government of the destined country may impose taxes/duties on the import. As we are unable to collect taxes/duties on behalf of a foreign Government, these costs are not included in the amount we charge to the Customer and remain the responsibility of the Customer.

Deliveries

All product are to be delivered EXW (Incoterms 2010), Toronto, Canada. Delivery times we quote are based on best estimates, and in no event shall Newlight Photonics be liable for any delay in delivery or assume any liability in connection with shipment.


 

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