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Ordering Information
Please send your purchase order by email or fax to the following
address:
Sales Account Manager
Newlight Photonics Inc.
Fax: (416)536-8196
Email: sales@newlightphotonics.com
or newlightphotonics@gmail.com
We will email the order confirmation as soon as we
receive the order.
Please write clearly in the purchase order,
 Your purchase order number
and our quote reference number
Part numbers and product
descriptions
Quantity and amount
Company/Institution name
Billing address and
shipping address
Tax exempt number (for
Canadian customers only)
We strive to provide accurate descriptions of our products that may meet our customer's needs based on the information
available to us. However, the customers are expected to verify by themselves
the suitability of the products for the intended applications.
Once accepted, orders are not subject to cancellation without prior
consent. A cancellation fee of 25%-100% may apply depending on the stage of
the production.
Warranty
We warrant that all products will be free from defects in materials and
workmanship for a period of one (1) year. We reserve the right to repair or
replace the defective products at our option. This warranty does not apply
to failure of the products due to misuse, abuse, accident, or neglect.
A Return Material Authorization (RMA) must be obtained from Newlight
Photonics before the materials can be returned. We do
not accept goods returned without the RMA number.
We do not give any implied warranties of fitness for a particular purpose
in connection with the sale of any of our products.
Wrong product or wrong quantity of product, product damage, and product
shortages must be reported
(with digital photos, if available ) to us within ten (10) business
days from delivery. No claims will be honored after ten days.
Payment
The invoice amount includes the price of the items,
the shipping/handling fees, and the taxes (applicable to Canadian customers
only). Approved customers
will receive payment terms of net thirty (30) days. New customer terms will
require prepayment until credit information is verified and approved by Newlight Photonics. We accept payments
by wire transfer, certified checks, and Visa/Master credit cards (Credit
Card Order Form).
Customs and Import Taxes
If items purchased are
to be shipped outside of Canada, the Government of the destined country may
impose taxes/duties on the import. As we are unable to collect taxes/duties
on behalf of a foreign Government, these costs are not included in the
amount we charge to the Customer and remain the responsibility of the Customer.
Deliveries
All
product are to be delivered EXW (Incoterms 2010), Toronto, Canada.
Delivery
times we quote are based on best estimates, and in no event shall
Newlight Photonics be liable for any delay in delivery or assume any
liability in connection with shipment.
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